Request Demo
Let 1800 Notify show you how to secure and increase phone payments, save money on outbound notices and deliver a great patient experience.
Let 1800 Notify show you how to secure and increase phone payments, save money on outbound notices and deliver a great patient experience.
You Are unhappy with the number of patients who miss their scheduled appointments.
Your staff is tied up making manual calls to patients. They don t have time to do other important tasks.
Patient presses 1 to confirm their appointment.
Patient presses 2 to be directly connected live to your office staff. Convenient and quick.
If we hear the ‘beep’ of an answering machine or voice mail, the message ending asks patients to call you back at your office number to change or reschedule their appointment.
We can customize the message based on information we receive from your system. Common examples include arrive 30 minutes early for NEW PATIENT, remember to get your lab work done or no eating or drinking for 12 hours prior.
Whether you have 1 person at your front desk or an entire scheduling call center, we can adjust the speed of calls to meet your needs.
If you need it, we can offer both English and Spanish language messages. And, if you can give us patient preference, we can start the message in the preferred language.
Usually, a human voice will keep your patients on the phone longer and yield better results. We offer professional voice recordings.
Our system allows your patients to transfer back to your office to re-schedule or ask questions. This is a convenience for your patients and will keep your schedules more full.
We can set the caller ID that displays to be your clinic. If you have several clinics, we can adjust the caller ID to be different for each clinic.
Our system can detect when an answering machine or voice mail has picked up and automatically adjust the message to remove the prompts.
We re-try busy or no-answer numbers 3 times after a 15-minute waiting period between re-tries. You can adjust this waiting period to be shorter or longer. With the first attempt, this means 4 tries to every number more attempts = more connections.
Patient replies Y / Si to confirm their appointment.
Patient taps your underlined phone number to easily call your office staff.
If we hear the ‘beep’ of an answering machine or voice mail, the message ending asks patients to call you back at your office number to change or reschedule their appointment.
Patients can easily reply with a Y or Si to confirm their appointment.
If you need it, we can offer both English and Spanish language messages. And, if you can give us patient preference, we can start the message in the preferred language.
Our system can scan every phone number you send and see if it is a valid mobile phone that can receive a text. If we detect a landline (not text-capable) we can simply send a phone call instead to ensure your message gets through.
We format items like numbers, dates and times to be recognized by most mobile phones. So your patients can just touch a phone number to call that number.
You may want to allow patients to cancel by replying No or you may want to request they call the office to cancel or change. Up to you.
If the patient replies with Stop they will automatically be opted-out from texting. Then you may wish to send them a phone call reminder instead again up to you.
Can't get your message across in 160 characters, it's OK! We allow longer than 160 characters and even concatenate (put together) longer texts into a single texts for easy readability!
Every single reply by a patient is visible in our secure web portal. This can be important to see exactly what your patients say like "This is not Susan's Cell anymore!"
It s easy to click a link to confirm the appointment.
Keep your schedules fuller and re-schedule your patients immediately by prompting the patient to call your clinic to re-schedule or cancel their appointments.
We can send emails in English and Spanish.
You can customize the language in the appointment reminder email based on your specific needs. Common customizations include new-patient welcomes, and other appointment specific preparation instructions.